Refund policy
Refund & Warranty Policy
1. Right of Withdrawal (EU Consumers)
If you are a consumer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you (or a third party indicated by you) acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement via e-mail before the withdrawal period expires.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of standard delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).
Reimbursement will be made without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal.
You bear the direct cost of returning the goods unless the item is defective or incorrectly delivered.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
2. Exclusion of Withdrawal for Custom and Personalized Products
The right of withdrawal does not apply to:
- Products manufactured according to customer specifications
- Personalized or customized items
- Custom laser-cut parts
- Custom 3D-printed components
- Special production runs made upon individual request
These items are excluded from withdrawal in accordance with EU consumer protection regulations.
3. Return Procedure
To ensure smooth processing, customers are requested to announce returns in advance via e-mail.
Returns must be sent to:
Finn Tews
c/o MDC Management #5352
Welserstraße 3
87463 Dietmannsried
Germany
Customers are responsible for safe packaging and proper return shipment.
4. Legal Warranty (EU Statutory Guarantee)
All products are covered by the statutory 2-year legal warranty under EU law.
The warranty covers defects that existed at the time of delivery.
The warranty does not cover:
- Improper installation
- Incorrect assembly
- Mechanical damage
- Electrical misuse
- Unauthorized modification
- Damage caused by integration into external systems
- Normal wear and tear
In case of a confirmed manufacturing defect, we will repair or replace the product in accordance with statutory provisions.
5. Inspection of Returned Goods
Returned goods will be inspected upon receipt. In cases where a return does not meet the legal requirements for withdrawal (e.g., expired withdrawal period or excluded custom products), reimbursement may be denied in accordance with applicable law.
6. Limitation of Liability
To the fullest extent permitted by applicable law, our liability is limited as follows:
We shall be liable without limitation for:
- Intentional misconduct
- Gross negligence
- Injury to life, body, or health
- Liability under mandatory statutory provisions
For slight negligence, we shall only be liable for breach of essential contractual obligations (cardinal obligations). In such cases, liability is limited to the foreseeable, typical damage at the time of contract conclusion.
We are not liable for:
- Indirect or consequential damages
- Loss of profit
- Loss of data
- System failures caused by improper integration
- Damages resulting from incorrect installation or use
- Damages arising from modification of products
All products are intended for integration into larger systems. The customer assumes full responsibility for proper installation, configuration, and use.