Refund policy

1. Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you (or a third party indicated by you) acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement — for example by e-mail, by post, or by any other unambiguous statement — before the withdrawal period expires. You may, but are not required to, use the model withdrawal form at the end of this policy.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of standard delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).

Reimbursement will be made without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal.

You bear the direct cost of returning the goods unless the item is defective or incorrectly delivered.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

1A. Pre-Orders and Advance Payment

Where a product is offered for pre-order, the full purchase price is due in advance (100% advance payment) at the time of order. Estimated delivery dates are non-binding projections; delays due to technical development, certification procedures, or component/supply shortages remain reserved.

If delivery does not occur within 12 months of the order date, you may cancel your order and receive a full refund of the amount paid, issued without undue delay and in any event within 14 days of your cancellation notice. This contractual cancellation right applies regardless of whether the statutory right of withdrawal applies to the specific product ordered.

If it becomes definitively impossible to manufacture or lawfully place a pre-ordered product on the market (e.g., failed certification), we will notify you without delay and refund the full purchase price.

For standard, pre-configured pre-order items, your statutory right of withdrawal under Section 1 above also applies. Per § 356(2) No. 1 BGB, the withdrawal period does not begin to run until you receive the goods — meaning you may withdraw at any point during the waiting period — including immediately after placing your order — not only in the first 14 days after ordering.

For products manufactured to your individual specifications, the statutory right of withdrawal does not apply (see Section 2 below). The contractual protections in this section remain your safeguard for such orders.

2. Exclusion of Withdrawal for Individually Specified Products

The right of withdrawal does not apply to goods that are manufactured to your individual specifications and are not offered as standard, pre-configured listings in our store — for example, custom component selections, custom dimensions, custom firmware, or other configurations made specifically at your request that are not available as a standard SKU.

This exclusion does not apply merely because a standard product is produced or assembled only after your order is placed. Standard, pre-configured products remain subject to the right of withdrawal described in Section 1, regardless of when production takes place.

This exclusion is applied in accordance with § 312g(2) No. 1 BGB.

3. Return Procedure

To ensure smooth processing, customers are requested to announce returns in advance via e-mail.

Returns must be sent to:

Finn Tews
c/o MDC Management #5352
Welserstraße 3
87463 Dietmannsried
Germany

Customers are responsible for safe packaging and proper return shipment.

4. Legal Warranty (EU Statutory Guarantee)

All products are covered by the statutory warranty.

For consumers, the statutory warranty period is two (2) years from delivery of the goods.

For business customers (merchants within the meaning of § 14 BGB), the warranty period is one (1) year from delivery, unless mandatory law provides otherwise.

The warranty covers defects that existed at the time of delivery.

The warranty does not cover:

  • Improper installation
  • Incorrect assembly
  • Mechanical damage
  • Electrical misuse
  • Unauthorized modification
  • Damage caused by integration into external systems
  • Normal wear and tear

In case of a confirmed manufacturing defect:

  • If you are a consumer, you may choose between repair and replacement pursuant to § 439(1) BGB. We may refuse your chosen remedy only where permitted by § 439(4) BGB (i.e., where it is only possible at disproportionate cost).
  • If you are a business customer, we are entitled to choose between repair or replacement.

5. Inspection of Returned Goods

Returned goods will be inspected upon receipt. In cases where a return does not meet the legal requirements for withdrawal (e.g., expired withdrawal period or excluded individually specified products), reimbursement may be denied in accordance with applicable law.

6. Limitation of Liability

To the fullest extent permitted by applicable law, our liability is limited as follows:

We shall be liable without limitation for:

  • Intentional misconduct
  • Gross negligence
  • Injury to life, body, or health
  • Liability under mandatory statutory provisions

For slight negligence, we shall only be liable for breach of essential contractual obligations (cardinal obligations). In such cases, liability is limited to the foreseeable, typical damage at the time of contract conclusion.

Except as set out above, we are not liable for:

  • Indirect or consequential damages
  • Loss of profit
  • Loss of data
  • System failures caused by improper integration
  • Damages resulting from incorrect installation or use
  • Damages arising from modification of products

All products are intended for integration into larger systems. The customer assumes full responsibility for proper installation, configuration, and use.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Scooter-Labs, Finn Tews, c/o MDC Management#5352, Welserstraße 3, 87463 Dietmannsried, Germany, admin@scooter-labs.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.